Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange. Exchanges will be honored but refunds will not be unless it is at the fault of the store.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Retro Jordan Products and Nike statement products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Sale items (if applicable)
Only regular priced items may be returned, unfortunately, sale items cannot be returned.
Jordan Retro Products
All Jordan Retro products are final sale, and orders cannot be canceled once made, or returned or exchanged.
Exchanges (if applicable)
If you need to exchange it for the item, send us an email at orders@KICKINGITATX.COM, and AFTER A CONFIRMATION EMAIL HAS BEEN SENT. Send your item to 3200 Palm Way, Suite 156, AUSTIN TX 78758, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.